Dear Nikki Simmonds,
With remote learning during this lockdown, you may be fielding questions from teachers and parents using the Sunshine Online website. Here is our user guide to help with commonly asked questions.
If students and families are still having problems, they can email support@sunshineonline.co.nz for help.
SUNSHINE ONLINE - USER GUIDE
Computer or laptop Sunshine Online requires Adobe Flash player to be installed and activated. If you have problems with Flash Player, see our guide at https://www.sunshineonline.co.nz/userguide.php To log on, go to www.sunshineonline.co.nz and log on in the top right corner.
i-Pad Go to the app store and download the free app, Sunshine Online. Open the app and log in. If there is no sound, check your sound settings on the iPad and make sure the side switch is set to “Lock Rotation”.
Android Tablets There is no Android app. You can still read the books if you download “Puffin Academy” from the Playstore. Open the app and search for Sunshine Online, then log on as usual. Note: Activities will not work using “Puffin Academy”. (However, Android tablets do work with Sunshine Classics, so check with your school to see if they have made this available.)
Can’t log on Check that the user name and password are for Sunshine Online and not Sunshine Classics. Sunshine Classics have individual user names and passwords for each student. If you have one of these, log on at www.sunshineclassics.co.nz
Books not loading Check your internet speed at www.speedtest.net. You can download books overnight. Once downloaded, they will stay on the iPad until the next iOS update. After the update, you will need to download them again.
Download all books There is a download all arrow on each of the levels. We suggest you do this over night. Before starting plug the iPad into a charger and turn off the sleep settings.
Can’t find a book on the iPad 60 books labelled “NEW” on a computer or laptop are not available on the iPad app.
Blank page when I go to a Learning Space On computers and laptops: Adobe Flash Player is not installed or activated. See our guide for activating at: https://www.sunshineonline.co.nz/userguide iPads: The Sunshine Online app has not been downloaded from the app store. Log in through the app.
Password Breach Warning This is a new feature in Google Chrome that alerts the user if the username/password they are using has been uncovered in a known data breach from any site across the web. It is recommended that you change the password if this occurs. Contact your school administrator for this.
Activities not saving If you want to save activities, you will need to log on through our Australian site at www. sunshineonline.com.au The password to save activities is “teacher”.
Adobe Flash Player Adobe Flash Player will no longer be available from 2021. We are currently rebuilding Sunshine Online in HTML5 which will work on all devices. This will be available at the start of 2021.
Mobile phones Sunshine Online will not work on mobile phones.
Help Desk If you still require assistance, email us at support@sunshineonline.co.nz
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